Epson 3800 - URGENT

"Roger Moss" <roger.moss(BINTHISBIT)@aliceadsl.fr> wrote:
>
>Try connecting to another machine - notebook, maybe?
>This way you'd highlight/eliminate any issues with your setup (including the
>printer).


Try replying to the correct person. I have absolutely no problems
with my printing set-up.
 >> Stay informed about: Epson 3800 - URGENT 

On Thu, 17 Apr 2008 22:10:46 -0700, John Smith wrote:

> Urgent: I need feedback ASAP from other Epson 3800 owners.
>
>
> On Feb 19, 2008, I bought a new Epson 3800 from Samys Camera of Los
> Angeles. I set it up, made a single gorgeous 8x10 test print, and
> everything seemed fine - for a while. I left the country and didn't use
> the printer again for nearly 5 weeks. That's when the trouble started.
>
> I returned from my trip about 6 weeks after I bought it, tried to print
> again, and all it would print was clean white pages, not a single drop
> of ink came out. Of course, the brand new Epson inkjet cartridges were
> still in the printer for the past 6 weeks. I powered it off, rebooted
> my PC, made sure all of the techie stuff was OK (I have 30 years of
> hands on IT experience, so I know I covered those techie bases right.)
>
> Then all of the sudden the 3800 stopped even feeding blank pages though
> when trying to print, and started displaying a message on the LCD panel
> something like "Serious error - call Epson technical support".
>
> So I did, and Epson determined the printer was defective, and agreed to
> send me a NEW 3800 to replace it. I insisted on a new unit, not a
> refurbished unit - which is their standard policy if it's more than 30
> days from the date of purchase.
>
> About 5 days later I received a box from Epson with 3800 Number 2 in it,
> and yes, they screwed up and sent me a refurbished unit. Back on the
> phone with Epson and they agreed to replace it again.
>
> Two days ago, I receive 3800 Number 3, and I check it very carefully.
> Yes, it IS a brand new printer with all of the manuals, inkjet
> cartridges, and software CD inside that come with a new printer.
>
> Today I hooked it up, and bingo, 3800 Number 3 fails immediately. Once
> again, it will not print ANYTHING in spite of the print heads going back
> and forth and it's SOUNDING like its printing but nothing comes out
> other than a completely blank piece of paper.
>
> (Before anyone suggests their might be something wrong with my PC's
> basic ability to print, I print fine all the time to a HP LaserJet
> sitting right next to the 3800.)
>
> So I called Epson again; they have offered to replace it a 4th time or
> give me a full refund. Samys Camera (what a WONDERFUL store to deal
> with!) offered to do the same.
>
> HERE'S MY QUESTION: Are these 3800s fundamentally problematic? Should I
> replace it and upgrade to a 4800? Or go back down to a 2400 which I
> owned before the 3800?
>
> I'd GREATLY appreciate any feedback that any experienced Epson 3800
> users may have. Other flamers need not reply.
>
> TIA ----

1) I've always had excellent results with refurbished - I would have
bought a refurb in the first place - many folks claim they are better than
new.

2) what OS? It sounds to me like a driver or system problem.

3) Yes, I'd say you've been very well treated.
 >> Stay informed about: Epson 3800 - URGENT 

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

John Smith wrote:
| Cable length isn't an issue. Brand new Belkin Gold Series USB 2.0
cable 10
| feet
|
| Drivers and all software were installed with the printer NOT
corrected, just
| as the Epson instructions say. I said I installed everything very
carefully,
| and have tons of IT experience.
|
| What other "small but significant things did I overlook or don't know
| about"?
|
| Do YOU have any actual experience using a 3800? You didn't say.
|
|

I thought it was obvious by my rant about value added dealers.

I sell them to the graphics industry.
I install them for photographers, mostly Wedding photographers.
I use one in my WF print studio for B&W printing.

I absolutely love my HP printers and given the choice, I'd give up the
Epson's before I'd part with an HP ...but when it comes to B&W, Epson
have it all over the rest.

The other issues are cleaning out the last driver from your r2400. And
here you haven't mentioned the OS you are using either. The DLLs are
similar in both drivers and it is not out of the question that Windows
or a monitoring program you could have installed - even an AV program
still running during installation could be doing a silent "fix" when it
finds an altered DLL.

Did I mention the effects of an Anti Virus program on printer and
software installations?

If you have all this IT experience, get into the registry and clean it
out of all the garbage left when you do a "remove" on the print driver.

And here is another "insignificant" thing. Did you uninstall the r2400
drivers and associated applications or did you just delete the printer
from the printers folder in the control panel.

The real issue with remote support is always a lack of information from
the person you are trying to help. So far all I've read from you is that
claim to be smart enough to do this by yourself. OK. If you can't, and
this is replacement # 3... Take the refund.



- --

from Douglas,
If my PGP key is missing, the
post is a forgery. Ignore it.
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 >> Stay informed about: Epson 3800 - URGENT 

I said I had taken of everything technical.

Yes, I went through the registry, and of course, removed all references to
both the 2400 and the 3800.
Windows XP Pros, and yes, with all the latest MS updates.


"Alienjones" <Alienjones.RemoveThis@invalid.invalid> wrote in message
news:fu9fur$ac8$1@registered.motzarella.org...
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
>
> John Smith wrote:
> | Cable length isn't an issue. Brand new Belkin Gold Series USB 2.0
> cable 10
> | feet
> |
> | Drivers and all software were installed with the printer NOT
> corrected, just
> | as the Epson instructions say. I said I installed everything very
> carefully,
> | and have tons of IT experience.
> |
> | What other "small but significant things did I overlook or don't know
> | about"?
> |
> | Do YOU have any actual experience using a 3800? You didn't say.
> |
> |
>
> I thought it was obvious by my rant about value added dealers.
>
> I sell them to the graphics industry.
> I install them for photographers, mostly Wedding photographers.
> I use one in my WF print studio for B&W printing.
>
> I absolutely love my HP printers and given the choice, I'd give up the
> Epson's before I'd part with an HP ...but when it comes to B&W, Epson
> have it all over the rest.
>
> The other issues are cleaning out the last driver from your r2400. And
> here you haven't mentioned the OS you are using either. The DLLs are
> similar in both drivers and it is not out of the question that Windows
> or a monitoring program you could have installed - even an AV program
> still running during installation could be doing a silent "fix" when it
> finds an altered DLL.
>
> Did I mention the effects of an Anti Virus program on printer and
> software installations?
>
> If you have all this IT experience, get into the registry and clean it
> out of all the garbage left when you do a "remove" on the print driver.
>
> And here is another "insignificant" thing. Did you uninstall the r2400
> drivers and associated applications or did you just delete the printer
> from the printers folder in the control panel.
>
> The real issue with remote support is always a lack of information from
> the person you are trying to help. So far all I've read from you is that
> claim to be smart enough to do this by yourself. OK. If you can't, and
> this is replacement # 3... Take the refund.
>
>
>
> - --
>
> from Douglas,
> If my PGP key is missing, the
> post is a forgery. Ignore it.
> -----BEGIN PGP SIGNATURE-----
> Version: GnuPG v1.4.7 (MingW32)
>
> iD8DBQFICEO2huxzk5D6V14RAjHpAJ9M7LiMVRdn9Qre31of3Oq+f5QIQQCbBCHa
> D3JhNstl7gsAEH3Ph6Yn8RI=
> =fmkm
> -----END PGP SIGNATURE-----
 >> Stay informed about: Epson 3800 - URGENT 

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

John Smith wrote:
| Long winded? If I hadn't explained things thoroughly, you probably would
| have complained I left something out...
|
|
Well you did.
In your "long winded" post you neglected to mention if you are using a
Mac or a PC and what OS you are running.


- --

from Douglas,
If my PGP key is missing, the
post is a forgery. Ignore it.
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.7 (MingW32)

iD8DBQFICEQKhuxzk5D6V14RAtuEAJ0T+//3MdsE6Fb/R3CWKPu2YHUqIACfa5EI
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=8raF
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 >> Stay informed about: Epson 3800 - URGENT 

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Kevin McMurtrie wrote:

|
| You'll probably see the largest number of "works for me" and "never
| works for me" comments about the Epsons. There's something about their
| print mechanisms that is sensitive to environmental factors. I fall
| into the case of "never works for me" for a 2200 that I had. After a
| few months of working well enough, a film of ink kept forming over the
| print head. The printing would fade out then drops of ink would smear
| all over the paper. I'd be lucky to get a 13x19 print completed before
| it went bad.
|

That happens when the felt that protects the print head when the printer
is switched off, dries up. It also happens when you try to save ink by
leaving the printer turned on all the time. The felt only comes in
contact with the head when it gets switched off. Later models using K3
inks didn't seem to have this problem.

- --

from Douglas,
If my PGP key is missing, the
post is a forgery. Ignore it.
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Version: GnuPG v1.4.7 (MingW32)

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=cEjU
-----END PGP SIGNATURE-----
 >> Stay informed about: Epson 3800 - URGENT 

user.RemoveThis@domain.invalid wrote:
>Alienjones wrote:
>
>> ~From your long winded explanation I would say in all
>> honesty, You should
>> take the refund. There is nothing intrinsically wrong with these
>> printers.
>
>That's not true. There is a problem with all Epson inkjet printers.
>
>I know, I own one.

Ah, that's definitely a statistically accurate
sample... of something.

>The problem is ink drying out. Basically, of you don't print at least
>one small print every day unless the humidity is 100%, soon the
>heads will dry out and it will cost you a bundle of ink to get them
>working again.

I've left an Epson R1800 sit for several months, on at
least two occasions that I can remember, and had it
print a great image on the first use.

There is just one small catch to doing that: use Epson
ink, or don't even think about it.

>If you live in Vancouver you may never notice this. But if there are
>dry seasons where you live, you will.

Well, we do get down to less than 60% relative humidity
here now and then... when it's 40 below zero outside.
Of course inside RH is commonly a lot lower...

>However, my $100 printer is otherwise reliable and generates
>beautiful prints up to 8 1/2 x 44 inches.

Wonderful.

--
Floyd L. Davidson <http://www.apaflo.com/floyd_davidson>
Ukpeagvik (Barrow, Alaska) floyd.RemoveThis@apaflo.com
 >> Stay informed about: Epson 3800 - URGENT 

My point exactly about AlienJones reply...



>>Alienjones wrote:
>>
>>> From your long winded explanation I would say in all honesty, You should
>>> take the refund. There is nothing intrinsically wrong with thesw
>>> printers.
>>
>>That's not true. There is a problem with all Epson inkjet printers.
>>
>>I know, I own one.
>
> Ah, that's definitely a statistically accurate sample... of something.
 >> Stay informed about: Epson 3800 - URGENT 

John,

I have printed on Epson printers since the venerableStylus 800. The only
problem I have had
with these is that after a couple of weeks of no printing, the heads need to be
cleaned...
Currently have an Photo 820 and an R300. Use them on ME/Win98 and XP prof.
Never a
blank page, never smearing.
I am up in Montreal with RH ranging from 30% in winter, 90% in summer.

John Smith wrote:

> Of course, trying to print a test print was the FIRST thing the Epson tech
> had me do. Nothing came out. A blank page again...
>
> "David Kilpatrick" <iconmags3 RemoveThis @btconnect.com> wrote in message
> news:zqCdnYY5EOiD9ZXVRVnyggA@bt.com...
> > John Smith wrote:
> >
> >>
> >> HERE'S MY QUESTION: Are these 3800s fundamentally problematic? Should I
> >> replace it and upgrade to a 4800? Or go back down to a 2400 which I
> >> owned before the 3800?
> >>
> >> I'd GREATLY appreciate any feedback that any experienced Epson 3800 users
> >> may have. Other flamers need not reply.
> >
> >
> > I use a 3800 but I'm Mac based and therefore any of the issues concerning
> > the byzantine workings of Windows install/registry/deinstall issues mean
> > little to me. My own 3800 is networked and runs off my Wireless
> > router/hub, and is therefore available to all machines on our network,
> > including PC. It appears to run perfectly. I have encountered one problem
> > with blobs of ink, Epson knew the problem and talked me through a reset
> > and head clean process which solved it. I often do not print for 1-2
> > months and every time the first print is perfect, unlike other Epsons I
> > have owned.
> >
> > The 3800 is used by several hundred readers of Master Photographer. It's
> > probably the industry standard printer for portrait studios. The new
> > Gemini IV system from Epson is based on two 3800s. I've never heard of a
> > single case like yours, and there are no technical issues about the 3800
> > to be found in the forum for the professional group involved.
> >
> > I think you have perhaps been giving Epson a lot of hassle for a problem
> > which is not related to their printer, but to your system.
> >
> > Have you tried the simplest of procedures - the machine's own test print
> > pattern? If it will print this, and communicate with the Epson Printer
> > Utility properly, you can begin to investigate driver setup and
> > connectivity.
> >
> > David
> >
> > --
> > Icon Publications Ltd, Maxwell Place, Maxwell Lane, Kelso TD5 7BB
> > Company Registered in England No 2122711. Registered Office 12 Exchange
> > St, Retford, Notts DN22 6BL
> > VAT Reg No GB458101463
> > Trading as Icon Publications Ltd, Photoworld Club and Troubadour.uk.com
> > www.iconpublications.com - www.troubadour.uk.com - www.f2photo.co.uk -
> > www.photoclubalpha.com - www.minoltaclub.co.uk
> > Tel +44 1573 226032
 >> Stay informed about: Epson 3800 - URGENT 

John Smith wrote:
> Urgent: I need feedback ASAP from other Epson 3800 owners.
>
>
> On Feb 19, 2008, I bought a new Epson 3800 from Samys Camera of Los Angeles.
> I set it up, made a single gorgeous 8x10 test print, and everything seemed
> fine - for a while. I left the country and didn't use the printer again for
> nearly 5 weeks. That's when the trouble started.
>
> I returned from my trip about 6 weeks after I bought it, tried to print
> again, and all it would print was clean white pages, not a single drop of
> ink came out. Of course, the brand new Epson inkjet cartridges were still
> in the printer for the past 6 weeks. I powered it off, rebooted my PC, made
> sure all of the techie stuff was OK (I have 30 years of hands on IT
> experience, so I know I covered those techie bases right.)
>
> Then all of the sudden the 3800 stopped even feeding blank pages though when
> trying to print, and started displaying a message on the LCD panel something
> like "Serious error - call Epson technical support".
>
> So I did, and Epson determined the printer was defective, and agreed to send
> me a NEW 3800 to replace it. I insisted on a new unit, not a refurbished
> unit - which is their standard policy if it's more than 30 days from the
> date of purchase.
>
> About 5 days later I received a box from Epson with 3800 Number 2 in it, and
> yes, they screwed up and sent me a refurbished unit. Back on the phone with
> Epson and they agreed to replace it again.
>
> Two days ago, I receive 3800 Number 3, and I check it very carefully. Yes,
> it IS a brand new printer with all of the manuals, inkjet cartridges, and
> software CD inside that come with a new printer.
>
> Today I hooked it up, and bingo, 3800 Number 3 fails immediately. Once
> again, it will not print ANYTHING in spite of the print heads going back and
> forth and it's SOUNDING like its printing but nothing comes out other than a
> completely blank piece of paper.
>
> (Before anyone suggests their might be something wrong with my PC's basic
> ability to print, I print fine all the time to a HP LaserJet sitting right
> next to the 3800.)
>
> So I called Epson again; they have offered to replace it a 4th time or give
> me a full refund. Samys Camera (what a WONDERFUL store to deal with!)
> offered to do the same.
>
> HERE'S MY QUESTION: Are these 3800s fundamentally problematic? Should I
> replace it and upgrade to a 4800? Or go back down to a 2400 which I owned
> before the 3800?
>
> I'd GREATLY appreciate any feedback that any experienced Epson 3800 users
> may have. Other flamers need not reply.
>
> TIA ----
>
A friend of mine bought an Epson 3800 and claims he had no problems.
What you are writing scares me form looking at Epson. You might want to
consider the Canon 5100 17" wide printer. The reviews have been very
good but it is a few hundred more than the Epson.
>
>
 >> Stay informed about: Epson 3800 - URGENT 

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type">
</head>
<body bgcolor="#ffffff" text="#000000">
<font face="sans-serif">I like top posting, especially long threads so
one does not have to scroll all of the time.   You are doing just fine.</font><br>
<br>
John McWilliams wrote:
<blockquote cite="mid:rdqdnXvSdqa73JXVnZ2dnUVZ_oWdnZ2d@comcast.com"
type="cite">John Smith wrote:
<br>
<blockquote type="cite">Urgent: I need feedback ASAP from other Epson
3800 owners.
<br>
</blockquote>
<< Snipped bits out >>
<br>
<blockquote type="cite"><br>
HERE'S MY QUESTION: Are these 3800s fundamentally problematic?  Should
I replace it and upgrade to a 4800?  Or go back down to a 2400 which I
owned before the 3800?
<br>
<br>
I'd GREATLY appreciate any feedback that any experienced Epson 3800
users may have.  Other flamers need not reply.
<br>
</blockquote>
<br>
I run a 3800 I got at Christmas, not a problem. I trashed all Epson
drivers before installing the beta driver for OS 10.5, "Leopard".
<br>
<br>
Kindly bottom post in this group if you'd be so kind.
<br>
<br>
</blockquote>
</body>
</html>
 >> Stay informed about: Epson 3800 - URGENT 

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type">
</head>
<body bgcolor="#ffffff" text="#000000">
<font face="sans-serif">Here are the steps you can take that will <b>ABSOLUTELY</b>
identify if the printer is at fault.<br>
<br>
Install Unbuntu as a dual boot so you have a new clean OS.<br>
Download TurboPrint from <a class="moz-txt-link-abbreviated" href="http://www.turboprint.com">www.turboprint.com</a>.  Download the free trial
version.  It has a Linux driver for the Epson 3800.<br>
Test the printer.<br>
<br>
The entire process will take about 45 minutes.<br>
<br>
If it works then the issue is with your OS that you have to solve.  If
not then the you can believe that all of the Epson you got were
defective.<br>
</font><br>
John Smith wrote:
<blockquote cite="mid:L3WNj.8448$xd5.7494@newsfe17.phx" type="cite">
<pre wrap="">Urgent: I need feedback ASAP from other Epson 3800 owners.


On Feb 19, 2008, I bought a new Epson 3800 from Samys Camera of Los Angeles.
I set it up, made a single gorgeous 8x10 test print, and everything seemed
fine - for a while. I left the country and didn't use the printer again for
nearly 5 weeks. That's when the trouble started.

I returned from my trip about 6 weeks after I bought it, tried to print
again, and all it would print was clean white pages, not a single drop of
ink came out. Of course, the brand new Epson inkjet cartridges were still
in the printer for the past 6 weeks. I powered it off, rebooted my PC, made
sure all of the techie stuff was OK (I have 30 years of hands on IT
experience, so I know I covered those techie bases right.)

Then all of the sudden the 3800 stopped even feeding blank pages though when
trying to print, and started displaying a message on the LCD panel something
like "Serious error - call Epson technical support".

So I did, and Epson determined the printer was defective, and agreed to send
me a NEW 3800 to replace it. I insisted on a new unit, not a refurbished
unit - which is their standard policy if it's more than 30 days from the
date of purchase.

About 5 days later I received a box from Epson with 3800 Number 2 in it, and
yes, they screwed up and sent me a refurbished unit. Back on the phone with
Epson and they agreed to replace it again.

Two days ago, I receive 3800 Number 3, and I check it very carefully. Yes,
it IS a brand new printer with all of the manuals, inkjet cartridges, and
software CD inside that come with a new printer.

Today I hooked it up, and bingo, 3800 Number 3 fails immediately. Once
again, it will not print ANYTHING in spite of the print heads going back and
forth and it's SOUNDING like its printing but nothing comes out other than a
completely blank piece of paper.

(Before anyone suggests their might be something wrong with my PC's basic
ability to print, I print fine all the time to a HP LaserJet sitting right
next to the 3800.)

So I called Epson again; they have offered to replace it a 4th time or give
me a full refund. Samys Camera (what a WONDERFUL store to deal with!)
offered to do the same.

HERE'S MY QUESTION: Are these 3800s fundamentally problematic? Should I
replace it and upgrade to a 4800? Or go back down to a 2400 which I owned
before the 3800?

I'd GREATLY appreciate any feedback that any experienced Epson 3800 users
may have. Other flamers need not reply.

TIA ----


</pre>
</blockquote>
</body>
</html>
 >> Stay informed about: Epson 3800 - URGENT 

Thanks much.

Based on discussions with Samys Camera and Epson, along with the feedback
from here, I've already got commitment from Epson to send me a check next
week for a 100% refund for the 3880 and I'm going to pick up a new Epson
4880 next week from Samys.

Thanks to all who replied. Epson and Samys have been SUPERB throughout this
frustrating process. I'd highly recommend them.




"measekite" <inkystinky.TakeThisOut@oem.com> wrote in message
news:MTcOj.20710$%41.7850@nlpi064.nbdc.sbc.com...
>
>
> John Smith wrote:
>> Urgent: I need feedback ASAP from other Epson 3800 owners.
>>
>>
>> On Feb 19, 2008, I bought a new Epson 3800 from Samys Camera of Los
>> Angeles. I set it up, made a single gorgeous 8x10 test print, and
>> everything seemed fine - for a while. I left the country and didn't use
>> the printer again for nearly 5 weeks. That's when the trouble started.
>>
>> I returned from my trip about 6 weeks after I bought it, tried to print
>> again, and all it would print was clean white pages, not a single drop of
>> ink came out. Of course, the brand new Epson inkjet cartridges were
>> still in the printer for the past 6 weeks. I powered it off, rebooted my
>> PC, made sure all of the techie stuff was OK (I have 30 years of hands on
>> IT experience, so I know I covered those techie bases right.)
>>
>> Then all of the sudden the 3800 stopped even feeding blank pages though
>> when trying to print, and started displaying a message on the LCD panel
>> something like "Serious error - call Epson technical support".
>>
>> So I did, and Epson determined the printer was defective, and agreed to
>> send me a NEW 3800 to replace it. I insisted on a new unit, not a
>> refurbished unit - which is their standard policy if it's more than 30
>> days from the date of purchase.
>>
>> About 5 days later I received a box from Epson with 3800 Number 2 in it,
>> and yes, they screwed up and sent me a refurbished unit. Back on the
>> phone with Epson and they agreed to replace it again.
>>
>> Two days ago, I receive 3800 Number 3, and I check it very carefully.
>> Yes, it IS a brand new printer with all of the manuals, inkjet
>> cartridges, and software CD inside that come with a new printer.
>>
>> Today I hooked it up, and bingo, 3800 Number 3 fails immediately. Once
>> again, it will not print ANYTHING in spite of the print heads going back
>> and forth and it's SOUNDING like its printing but nothing comes out other
>> than a completely blank piece of paper.
>>
>> (Before anyone suggests their might be something wrong with my PC's basic
>> ability to print, I print fine all the time to a HP LaserJet sitting
>> right next to the 3800.)
>>
>> So I called Epson again; they have offered to replace it a 4th time or
>> give me a full refund. Samys Camera (what a WONDERFUL store to deal
>> with!) offered to do the same.
>>
>> HERE'S MY QUESTION: Are these 3800s fundamentally problematic? Should I
>> replace it and upgrade to a 4800? Or go back down to a 2400 which I
>> owned before the 3800?
>>
>> I'd GREATLY appreciate any feedback that any experienced Epson 3800 users
>> may have. Other flamers need not reply.
>>
>> TIA ----
>>
> A friend of mine bought an Epson 3800 and claims he had no problems. What
> you are writing scares me form looking at Epson. You might want to
> consider the Canon 5100 17" wide printer. The reviews have been very good
> but it is a few hundred more than the Epson.
>>
>>
 >> Stay informed about: Epson 3800 - URGENT