Is Refurbished okay?

"kayla" <afwt_hotmail.com@> wrote in message
news:79lrh2tr33k53ifbica4ls1ndb2nkvhv5b@4ax.com...
>I sent a defective P-2000 back to Epson for an exchange under warranty
> and was sent a refurbished unit. Somehow I was disappointed because I
> always figured that refurbished meant used or traded back. Any
> comments on this?
>
> Lori

Would you feel better if they refurbished the one you sent them, and sent
that back to you AFTER they fixed it?
 >> Stay informed about: Is Refurbished okay? 

>I sent a defective P-2000 back to Epson for an exchange under warranty
> and was sent a refurbished unit. Somehow I was disappointed because I
> always figured that refurbished meant used or traded back. Any
> comments on this?

When you're talking about electronics, refurbished isn't always bad. But
when you're talking about hard drives (and the P2000 has one), RUN.

I've never had a refurbished hard drive (which is, unfortunately, often
what you get when you send in a bad one under warranty) that didn't let me
down, and SOON.

steve
 >> Stay informed about: Is Refurbished okay? 

> I would. At least I would know there haven't been any three year old
> children pouring cereal with milk into it or 20-nothing's crashing into
> it while playing dorm room football.
>
> I would also know that no PTO mom had used it as a printing press and
> had 95,000 pages run through it. With a random refurbished unit, you
> do not know what you are really getting, how it was taken care of, or
> why it was sent in.
>
> Austin

thats old school thinking...the reality is refurbished is usually better
than new....they go through it again, recondition the exterior, or
replace all plastic, then THOROUGHLY check the unit BY HAND to make sure
its within the appropriate specs...with a new one...it has not been gone
through half as thoroughly....secondly I would bet the percentage of
refurbished failures is drastically lower than "new" failures.

JR
 >> Stay informed about: Is Refurbished okay? 

kayla wrote:
> I sent a defective P-2000 back to Epson for an exchange under warranty
> and was sent a refurbished unit. Somehow I was disappointed because I
> always figured that refurbished meant used or traded back. Any
> comments on this?

If Epson refurbished it, it is better than new. Everything has been
brought back to spec, which is something that you cannot say for every
'new' unit that leaves the factory. There will be no worn-out or broken
parts.
 >> Stay informed about: Is Refurbished okay? 

JR wrote:
> > I would. At least I would know there haven't been any three year old
> > children pouring cereal with milk into it or 20-nothing's crashing into
> > it while playing dorm room football.
> >
> > I would also know that no PTO mom had used it as a printing press and
> > had 95,000 pages run through it. With a random refurbished unit, you
> > do not know what you are really getting, how it was taken care of, or
> > why it was sent in.
> >
> > Austin
>
> thats old school thinking...the reality is refurbished is usually better
> than new....they go through it again, recondition the exterior, or
> replace all plastic, then THOROUGHLY check the unit BY HAND to make sure
> its within the appropriate specs...with a new one...it has not been gone
> through half as thoroughly....secondly I would bet the percentage of
> refurbished failures is drastically lower than "new" failures.

Sorry, that's nonsense. If it were checked that thoroughly, it would
be cheaper (by at least a magnitude) to throw it away and provide a
brand new unit. In addition, MTBF (mean time between failure) and MTTF
(mean time to failure) are what they are. If a printer approaches the
wearout part of the curve at, say 500,000 pages, that number does not
move (it cannot move) just because it's been inspected and had some
plastic replaced. A refurbishted unit may be better, but you can't
know that.

Austin
 >> Stay informed about: Is Refurbished okay? 

kayla wrote:
> I sent a defective P-2000 back to Epson for an exchange under warranty
> and was sent a refurbished unit. Somehow I was disappointed because I
> always figured that refurbished meant used or traded back. Any
> comments on this?
>
> Lori

Just my opinion, but if I bought a new item and it proved to be
defective I'd want it replaced with a new one (just as a matter of
principle). I've bought refurbed items and haven't had any problems
with them, but they are priced lower than new. Are you sure the item
you purchased originally wasn't a refurb? Sometime sellers of
refurbished equiptment aren't exactly shouting out that its not brand
new.


Eric
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On Fri, 29 Sep 2006 22:28:34 -0400, kayla <afwt_hotmail.com@> wrote:

>I sent a defective P-2000 back to Epson for an exchange under warranty
>and was sent a refurbished unit. Somehow I was disappointed because I
>always figured that refurbished meant used or traded back. Any
>comments on this?
>
>Lori

Yours is used. If it were repaired, it would be refurbished.
--
Bill Funk
replace "g" with "a"
 >> Stay informed about: Is Refurbished okay? 

I have purchased two high end "refurbished" scanners from Epson. They came
with the same warranty as new. They are long past their warranty and still
functioning perfectly.
 >> Stay informed about: Is Refurbished okay? 

kayla wrote:

>I sent a defective P-2000 back to Epson for an exchange under warranty
>and was sent a refurbished unit. Somehow I was disappointed because I
>always figured that refurbished meant used or traded back. Any
>comments on this?

There's no reason to be. It should work just as well as if they
repaired/refurbished your own unit and sent it back. It's just quicker
for you.

I bought a refurbished Epson 2200 printer four years ago and it hasn't
missed a beat.

--
Mark Roberts Photography & Multimedia
www.robertstech.com
412-687-2835
 >> Stay informed about: Is Refurbished okay? 

kayla wrote:
> I sent a defective P-2000 back to Epson for an exchange under warranty
> and was sent a refurbished unit. Somehow I was disappointed because I
> always figured that refurbished meant used or traded back. Any
> comments on this?
>
> Lori

You neglect to describe the "defect"... you don't indicate how long
you've owned your camera. Whether something is actually a
manufacturer's defect is something to be determined by the
manufacturer. And you shouldn't assume an "exchange under warranty"...
most warrantys offer options and leave that determination to the sole
descretion of the manufacturer; whether a repair (recondition), an
exchange for new, or refurbished, or they can determine that the
malfunction was due to consumer misuse, and/or attempted unauthorized
repair/tampering, whereas you may be screwed (unless your location
makes other express warrantys). It's exceedingly rare that once such a
product is used that it will be replaced with new, unless the
manufacturer determines that there is so major a defect with all said
products that a total recall will be ordered with improved replacements
issued or exchange for a better model product. Generally warrantys
associated with sophisticated electro-mechanical devices are quite
involved, one should read and understand the warranty prior to purchase
(few do), especially when contemplating a reletively costly product...
hardly anyone has ever looked at the warranty that comes with their PC,
TV, stereo, any such expensive products, not even their automobile.

Most manufacturers make their warranty(s) readily available... the one
for your camera is at the Epson web site:
http://www.epson.com/cgi-bin/Store/consumer/consDetail.jsp?BV_UseBVCoo...=yes&in

You'll probably need a team of lawyers to explain it all but generally
most ordinary folks can easily reduce such product warrantys to basic
common sense. Often for a reletively small amount one also has the
option of purchasing an extended/upgraded warranty... a wise decision
with modern electro-mechanical devices. Personally I wouldn't think of
purchasing an expensive camera without the extended warranty... for
like 10% more I can triple my warranty period.

Are you sure your exchange isn't a reconditioned unit; refurbished and
reconditioned are not synonymous. Reconditioned typically means
repaired, with the repair limited to only the specific part/function in
question. Refurbished typically means made better than new, that the
entire unit has been carefully gone over and all defects/functions
corrected to a new or better than new state. Buying refurbished is
generally an excellent bargain, typically the unit will only have minor
cosmetic defects (usually so minor they can't be detected with the
naked eye), with all other aspects equal to or better than new. Epson,
like many other similar manufacturers probably doesn't recondition
(which means repairing and returning same unit to original owner),
instead they refurbish all returns... a far better policy for the
manufacturer and for the consumer. Refurbished means the manufacturer
will very likely never have to work on a particular unit again.
General refurbishing also costs much less to to implement than
maintaining a custom repair facility.
 >> Stay informed about: Is Refurbished okay? 

JC Dill wrote:
> PENMART01 wrote:
> >kayla wrote:
> >> I sent a defective P-2000 back to Epson for an exchange under warranty
> >> and was sent a refurbished unit. Somehow I was disappointed because I
> >> always figured that refurbished meant used or traded back. Any
> >> comments on this?
> >>
> >> Lori
> >
> >You neglect to describe the "defect"... you don't indicate how long
> >you've owned your camera.
>
> Unless Epson makes more than one thing called a P-2000, this item
> isn't a camera (or a printer), it's a digital wallet device - a hard
> drive, a card reader, an LCD display, and some computing power to make
> them all work together.

Epson lists it under "Cameras"... they call it a "Multimedia / Photo
Storage Viewer". Apparently it's simply a storage device; pictures,
music,videos. At $450 for what it is it seems pretty pricy to me.

> If the item was brand new and returned shortly after purchase, I'd
> expect a new unit to replace it. If it had been used for several
> months before failing, then a refurb item is what you get - no matter
> if you get your own unit back after repair or if they send you someone
> else's already-repaired unit and then send your unit on to someone
> else a month from now.

I don't know what's wrong with the item or how long the purchaser owned
it, she hasn't said. I'd expect Epson to honor their warranty under
the terms set forth... apparently the OP did receive a refurbished
replacement, but seems to feel she'd rather have gotten back her
original unit with the defect repaired. Personally I think receiving
the refurbished unit as a replacement is a better deal and quite
possibly better than receiving a brand new unit.

Over a period of like ten years on three seperate occasions Dell
replaced my original monitor within the warranty period with a
refurbished unit... no biggie, just pay $15 for UPS to pick up the old
one... I didn't seem to have much luck with new Dell monitors. None
of the refurbished units ever presented any problem and still worked
perfectly when I disposed of the PCs... I typically buy a new PC about
every three years and donate the old one to the local high school. I
still have the last refurbished replacement monitor, a 21" monster,
don't really know why I'm holding on to it, no one I know wanted it,
didn't have the heart to put it out at the curb - probably would have
gotten a hernia schlepping it the 300', and the high school would not
pick it up, I had to deliver the tower, keyboard, and mouse, stupid
admin people. Now that I'm used to my 20" wide flat panel I could
never go back to that obese monstrosity... occupied my entire desk and
then some, hanging off the back like it did. My cats loved it because
they liked to sleep up on top, all that heat... perhaps there's
something to be said for zoftig.

Zoftig: literally, "juicy." Although it has come to mean fat, it is
really a compliment, meaning buxom, lush, "juicy." Marilyn Monroe and
Anna Nicole Smith were/are zoftig. Audrey Hepburn and Callista
Flockhardt were/are decidedly NOT zoftig.

My new PC is a Dell XPS 700, the big red one, with lots of upgrades...
now this CPU is Zoftig!
 >> Stay informed about: Is Refurbished okay? 

On 1 Oct 2006 08:58:18 -0700, "Sheldon" <PENMART01.DeleteThis@aol.com> wrote:

>kayla wrote:
>> I sent a defective P-2000 back to Epson for an exchange under warranty
>> and was sent a refurbished unit. Somehow I was disappointed because I
>> always figured that refurbished meant used or traded back. Any
>> comments on this?
>>
>> Lori
>
>You neglect to describe the "defect"... you don't indicate how long
>you've owned your camera.

Unless Epson makes more than one thing called a P-2000, this item
isn't a camera (or a printer), it's a digital wallet device - a hard
drive, a card reader, an LCD display, and some computing power to make
them all work together.

If the item was brand new and returned shortly after purchase, I'd
expect a new unit to replace it. If it had been used for several
months before failing, then a refurb item is what you get - no matter
if you get your own unit back after repair or if they send you someone
else's already-repaired unit and then send your unit on to someone
else a month from now.

jc

--

"The nice thing about a mare is you get to ride a lot
of different horses without having to own that many."
~ Eileen Morgan of The Mare's Nest, PA
 >> Stay informed about: Is Refurbished okay? 

Sheldon wrote:

> Zoftig: literally, "juicy." Although it has come to mean fat, it is
> really a compliment, meaning buxom, lush, "juicy." Marilyn Monroe and
> Anna Nicole Smith were/are zoftig. Audrey Hepburn and Callista
> Flockhardt were/are decidedly NOT zoftig.
>
> My new PC is a Dell XPS 700, the big red one, with lots of upgrades...
> now this CPU is Zoftig!

But my MacBookPro, while not *zaftig* (preferred schpelling!), is in
between. More Charlize Theron than Flockhart or Jayne Russell. ....

--
john mcwilliams
 >> Stay informed about: Is Refurbished okay?