Problem with Canon Pixma ip4000 printer

On Tue, 18 Apr 2006 22:45:04 -0400, Taliesyn <taliesyn4.DeleteThis@netscape.net>
opined:

>Lionel wrote:
[retrieving stubborn printhead carriages]
>> (2) Turn off the printer & *gently* drag the head over to the center.

And I forgot another good method:
(3) If the model is one of the ones where the carriage parking
position is completely inaccessible (usually to the extreme right),
you can often extract it by pulling the toothed rubber/cloth carriage
belt to the left. (Watch out for the inevitable stray ink &/or white
grease in the area!)

>Thanks for the handy tips. I should print this out and store it should
>mine ever go.
>
>Welcome to the printer group.

Well, I'm reading this from RPD, where I've been a reg for a few years
now, but we often see printer-related questions here.

> Nice to see any kind of Canon
>representation here. HP's been served very nicely by Bob Headrick.

Thanks for the kind words, Taliesyn, they're much appreciated.

Do please bear in mind that I'm very much an *ex* Canon tech though,
as I haven't serviced any Canon printers in a professional capacity
since about '99, (when I finally finished switching over to the
networking side of the IT industry), so I have had no 'official'
connection with Canon, (other than as a mostly-happy customer) since
that time, & don't claim to speak for Canon in any 'official'
capacity.
That said, I worked for Canon (Business Equipment Service, Australia)
for several years, then went on to work in, then manage
Canon-authorised service centres for another 6 years or so, so I'm
pretty familiar with their equipment, their service policies, &
service procedures.
--
W
. | ,. w , "Some people are alive only because
\|/ \|/ it is illegal to kill them." Perna condita delenda est
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 >> Stay informed about: Problem with Canon Pixma ip4000 printer 

On Wed, 19 Apr 2006 00:19:53 -0500, Tony <TonytheTigurrrrr RemoveThis @aim.com>
opined:

>That is exactly my experience, on one occasion they replaced a printer 3 1/2
>months out of original warranty. The customer had reported a fault one month
>before warranty expired, the printer was replaced promptly and it failed with a
>different problem one week after the warranty on the replacement printer ended.
>HP are just as good in my experience.
>Tony

Good point, Tony. Canon will nearly always (totally unofficially)
'reset' the warranty period on a fault originally repaired within the
'official' warranty period.
For example, the old BJC-600 had a couple of nasty design faults that,
at some sites, resulted in recurring printhead (ie; expensive!) errors
through no fault of the users, for several years after the original
purchase, but Canon kept on fixing the printers for free until they
finally came up with a permanent fix for the design fault.

The lesson here for Canon users who run into a fault shortly before or
after the original warranty period is to *get straight on the phone*
to Canon, ASAP! Because Canon *wants* to keep you happy, & will
usually cut you some slack if they think it'll turn bad word-of-mouth
into good word-of-mouth.
(And in the printer market segment, there's another good reason for
this attitude, which is that they make way more profit from the
consumables than they do from the original sale, so they don't mind
eating a repair bill to keep you from switching to the competition.)
--
W
. | ,. w , "Some people are alive only because
\|/ \|/ it is illegal to kill them." Perna condita delenda est
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 >> Stay informed about: Problem with Canon Pixma ip4000 printer 

On 19 Apr 2006 06:53:28 -0700, "zakezuke" <zakezuke_us RemoveThis @yahoo.com>
opined:

>> I told the service tech that I could move the printhead manually (it
>> just won't snap-to center on power-on as it's supposed to, and
>> therefore the printer won't work at all).
>
>You are a resourceful honest person, you don't get a printhead and free
>ink.

Perhaps not, but he (?) /does/ get Karma points, self-reliance points,
& the respect of one or two Canon Service staff, none of which are
things to be sneezed at.
--
W
. | ,. w , "Some people are alive only because
\|/ \|/ it is illegal to kill them." Perna condita delenda est
---^----^---------------------------------------------------------------
 >> Stay informed about: Problem with Canon Pixma ip4000 printer