Problem with Canon Pixma ip4000 printer

I told the service tech that I could move the printhead manually (it
just won't snap-to center on power-on as it's supposed to, and
therefore the printer won't work at all).

Shnaggletooth
 >> Stay informed about: Problem with Canon Pixma ip4000 printer 

I think I will call them tomorrow. Hopefully they haven't shipped out
the new unit already.

Shnaggletooth
 >> Stay informed about: Problem with Canon Pixma ip4000 printer 

shnaggletooth.RemoveThis@yahoo.com wrote:
> They said something about me having to take out the printing head of
> the old one when the replacement arrives (I wasn't clear on exactly
> what that meant, or maybe I misheard). That might mean they're shipping
> a 4000 unit that doesn't have a head. But they'll be shipping it
> Thurs., so I'll be able to relate the conclusion soon.
>
> Shnaggletooth
>

It's pretty well standard procedure that you keep your old printhead
when the problem doesn't seem to be printhead related.

But in your case you CANNOT remove the printhead because the printhead
assembly won't center.

You better call them again and ask the not-too-smart service tech how
you're to go about removing it when you can't get to it . . .

-Taliesyn
 >> Stay informed about: Problem with Canon Pixma ip4000 printer 

shnaggletooth.DeleteThis@yahoo.com wrote:
>It will blink short blinks orange-green-orange-green a total of 12x
>(ie. the orange blinks short blinks 12x). Then there will be a longer
>green blink. Then another 12x alternating, and so on.
>
>(I should have also mentioned: The printer is no longer hooked up to a
>USB into my computer; I'm trying to get it into service mode and
>diagnose it separated from my system.)
>
>Shnaggletooth

Ok. I see that Canon are going to replace it and that is great. The 12x blink
is a fatal error so replacement is appropriate.
There probably is a way to centre the carriage, but I suggest as others have
said that you should call and tell them that the carriage does not centre and
they should send you a printer with a new head, much better for you.
Tony
 >> Stay informed about: Problem with Canon Pixma ip4000 printer 

shnaggletooth DeleteThis @yahoo.com wrote:

>I called them right now. They're going to send me a replacement. I'm
>surprised, because the warranty has expired by a couple of weeks.
>
>Shnaggletooth
>
>
AND THE MORONS IN THIS NG SAY MEASKITE DOES NOT KNOW WHAT HE IS TALKING
ABOUT. I TOLD YOU THERE WAS A CHANCE.
 >> Stay informed about: Problem with Canon Pixma ip4000 printer 

shnaggletooth DeleteThis @yahoo.com wrote:

>I called them right now. They're going to send me a replacement. I'm
>surprised, because the warranty has expired by a couple of weeks.
>
>Shnaggletooth
>
>
*MEASEKITE WROTE*

YOU SEE I TOLD YOU CANON IS A GOOD COMPANY. AND I ALSO RECOMMEND YOU
USE CANON INK SO YOU DO NOT HAVE ANY MORE TROUBLE.

*MEASEKITE WROTE*:

LIKE I SAID. TALK TO CANON TECH SUPPORT.

shnaggletooth DeleteThis @yahoo.com wrote:

It will blink short blinks orange-green-orange-green a total of 12x
(ie. the orange blinks short blinks 12x). Then there will be a longer
green blink. Then another 12x alternating, and so on.

(I should have also mentioned: The printer is no longer hooked up to a
USB into my computer; I'm trying to get it into service mode and
diagnose it separated from my system.)

Shnaggletooth
 >> Stay informed about: Problem with Canon Pixma ip4000 printer 

zakezuke wrote:
>
> > > I called them right now. They're going to send me a replacement. I'm
> >> surprised, because the warranty has expired by a couple of weeks.
> > > Shnaggletooth
>
> > But, as has been pointed out, some things should last longer than
> > guarantee time, such as cookers, televisions and three piece suites.
> > Your problem appears to be with the operating system of the printer
> > which are not replaceable by you and should last longer than the
> > consumable parts.
>
> 12 times is AP position error [6A00] never ending blinking is a rom
> problem.
> So it's complaining about either the sheet feeder or the logic board,
> or a wire connection between the two units. I imagine sucking up
> something into it would also result in this condition.
>
> But canon shipped a replacement... cool. And given the nature of the
> error it should be a new one, with new ink, and a new head. Bonus. I
> wish mine would screwup that badly, but unfortunatly it's just too damn
> reliable.

Great. did they say if it would be a 4000 or a 4200?
--
Paul (Take my hand, I'm standing right here)
-------------------------------------------------------
Stop and Look
http://www.geocities.com/dreamst8me/
 >> Stay informed about: Problem with Canon Pixma ip4000 printer 

shnaggletooth.DeleteThis@yahoo.com wrote:
>
> They said something about me having to take out the printing head of
> the old one when the replacement arrives (I wasn't clear on exactly
> what that meant, or maybe I misheard). That might mean they're shipping
> a 4000 unit that doesn't have a head. But they'll be shipping it
> Thurs., so I'll be able to relate the conclusion soon.
>
> Shnaggletooth

Cool, good luck with that!
--
Paul (Take my hand, I'm standing right here)
-------------------------------------------------------
Stop and Look
http://www.geocities.com/dreamst8me/
 >> Stay informed about: Problem with Canon Pixma ip4000 printer 

> I told the service tech that I could move the printhead manually (it
> just won't snap-to center on power-on as it's supposed to, and
> therefore the printer won't work at all).

You are a resourceful honest person, you don't get a printhead and free
ink.
 >> Stay informed about: Problem with Canon Pixma ip4000 printer 

> Perhaps not, but he (?) /does/ get Karma points, self-reliance points,
> & the respect of one or two Canon Service staff, none of which are
> things to be sneezed at.

Well, karma is nothing to sneeze at... it's just sad when you solve a
problem your self it means no free ink or replacement printhead. If I
was still running my epson r200 during it's warranty period, I would be
thankful if it broke, as that means good karma and free ink.

But I would also agree from my limited experence getting on their good
side and doing "some" troubleshooting does by-pass much of the
checklist and saves time. Though I kick my self for telling them "oh
no, the print head moves around, you told me to unplug it, so it's not
moving" "Well you don't get a new printer with ink" "damn it".
 >> Stay informed about: Problem with Canon Pixma ip4000 printer 

On 17 Apr 2006 08:49:32 -0700, shnaggletooth.TakeThisOut@yahoo.com opined:

>X-No-Archive
>
>My Canon Pixma ip4000 printer: I haven't used it in months, and barely
>used it all before then, but just 2 weeks after my warranty ran out it
>has decided to stop working. When power is turned on, the printer head
>refuses to snap-to the center; it behaves as if it's locked or a pulley
>(rubber band?) isn't working. The power light flashes alternatively
>orange and green (which, according to the manual indicates a possible
>"repair shop" problem.)

I'm a former Canon service center tech, & my advice is to call Canon
ASAP, explain the problem the way you've described it here, & ask
them nicely if they will cover it under warranty anyway.
Under the kind of circumstances you're describing, Canon are often
willing to stretch their warranty period a little.
--
W
. | ,. w , "Some people are alive only because
\|/ \|/ it is illegal to kill them." Perna condita delenda est
---^----^---------------------------------------------------------------
 >> Stay informed about: Problem with Canon Pixma ip4000 printer 

Lionel <usenet DeleteThis @imagenoir.com> wrote:
>On 17 Apr 2006 08:49:32 -0700, shnaggletooth DeleteThis @yahoo.com opined:
>
>>X-No-Archive
>>
>>My Canon Pixma ip4000 printer: I haven't used it in months, and barely
>>used it all before then, but just 2 weeks after my warranty ran out it
>>has decided to stop working. When power is turned on, the printer head
>>refuses to snap-to the center; it behaves as if it's locked or a pulley
>>(rubber band?) isn't working. The power light flashes alternatively
>>orange and green (which, according to the manual indicates a possible
>>"repair shop" problem.)
>
>I'm a former Canon service center tech, & my advice is to call Canon
>ASAP, explain the problem the way you've described it here, & ask
>them nicely if they will cover it under warranty anyway.
>Under the kind of circumstances you're describing, Canon are often
>willing to stretch their warranty period a little.
>--
> W
> . | ,. w , "Some people are alive only because
> \|/ \|/ it is illegal to kill them." Perna condita delenda est
>---^----^---------------------------------------------------------------

That is exactly my experience, on one occasion they replaced a printer 3 1/2
months out of original warranty. The customer had reported a fault one month
before warranty expired, the printer was replaced promptly and it failed with a
different problem one week after the warranty on the replacement printer ended.
HP are just as good in my experience.
Tony
 >> Stay informed about: Problem with Canon Pixma ip4000 printer 

On 18 Apr 2006 08:24:03 -0700, shnaggletooth.TakeThisOut@yahoo.com opined:

>I called them right now. They're going to send me a replacement. I'm
>surprised, because the warranty has expired by a couple of weeks.

I should've read the whole thread before replying.

Like I said in my other post to you, I'm an ex-Canon service tech, &
they try hard to do the honourable thing by their customers. I've seen
hundreds of cases where they've honoured the warranty on a machine
that's failed shortly after going out of the official warranty period.
--
W
. | ,. w , "Some people are alive only because
\|/ \|/ it is illegal to kill them." Perna condita delenda est
---^----^---------------------------------------------------------------
 >> Stay informed about: Problem with Canon Pixma ip4000 printer