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Next: Are we heading back to full frame digital?
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Since: Feb 23, 2007
Posts: 6
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(Msg. 1) Posted: Fri Feb 23, 2007 9:22 am
Post subject: Photo editing software besides Photoshop?
Archived from groups: rec>photo>digital (more info?)
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Just got a new camera and was trying to upgrade my Photoshop software
to CS2 to process the RAW pics. Discovered after downloading the
purchase that CS2 doesn't support my camera.... so I immediately
called to cancel the purchase. Too late... charge was in progress
when I called, was told to call back in the evening. Called back and
it took about 30 minutes of intense research (they couldn't find the
case #) to get information about my return. Adobe sent me forms... I
sent forms in and I get a response that they don't have a "return
case" set up... I need to call customer service AGAIN and that my
money wouldn't be returned for 1-2 billing cycles. Huh.
Alright... I'm done dealing with Adobe... no more of this nonsense.
Any other photo editing software for doing RAW images... maybe a
company that actually has good customer relations?
-- Pete |
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External
Since: Feb 23, 2007
Posts: 6
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(Msg. 2) Posted: Fri Feb 23, 2007 9:52 am
Post subject: Re: Photo editing software besides Photoshop? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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> Then there is Elements (unless you are so turned off Adobe).
Yeah, I've got Elements 2.0... think I'll just stick with that. NOT
going to spend any more money on Adobe, just don't like the feeling of
supporting BAD company.
-- Pete
On Feb 23, 9:41 am, Dave Cohen <u....RemoveThis@example.net> wrote:
> windmtn_p....RemoveThis@yahoo.com wrote:
> > Just got a new camera and was trying to upgrade my Photoshop software
> > to CS2 to process the RAW pics. Discovered after downloading the
> > purchase that CS2 doesn't support my camera.... so I immediately
> > called to cancel the purchase. Too late... charge was in progress
> > when I called, was told to call back in the evening. Called back and
> > it took about 30 minutes of intense research (they couldn't find the
> > case #) to get information about my return. Adobe sent me forms... I
> > sent forms in and I get a response that they don't have a "return
> > case" set up... I need to call customer service AGAIN and that my
> > money wouldn't be returned for 1-2 billing cycles. Huh.
>
> > Alright... I'm done dealing with Adobe... no more of this nonsense.
> > Any other photo editing software for doing RAW images... maybe a
> > company that actually has good customer relations?
>
> > -- Pete
>
> I don't use raw, but posts in this group indicate you can get raw
> conversion software independent of the editor. I use PhotoPlus for which
> a raw converter plug-in might be available. It's really quite a good and
> easy to use package.
> Then there is Elements (unless you are so turned off Adobe). PSP is good
> and I'm sure someone will mention The Gimp, I gave up on trying to use that.
> Dave Cohen- Hide quoted text -
>
> - Show quoted text - |
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External
Since: Mar 13, 2007
Posts: 42
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(Msg. 3) Posted: Fri Feb 23, 2007 10:09 am
Post subject: Re: Photo editing software besides Photoshop? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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windmtn_pete RemoveThis @yahoo.com wrote:
> Just got a new camera and was trying to upgrade my Photoshop software
> to CS2 to process the RAW pics. Discovered after downloading the
> purchase that CS2 doesn't support my camera.... so I immediately
> called to cancel the purchase. Too late... charge was in progress
> when I called, was told to call back in the evening. Called back and
> it took about 30 minutes of intense research (they couldn't find the
> case #) to get information about my return. Adobe sent me forms... I
> sent forms in and I get a response that they don't have a "return
> case" set up... I need to call customer service AGAIN and that my
> money wouldn't be returned for 1-2 billing cycles. Huh.
>
> Alright... I'm done dealing with Adobe... no more of this nonsense.
> Any other photo editing software for doing RAW images... maybe a
> company that actually has good customer relations?
>
> -- Pete
>
As ugly as your experience has been, I wouldn't give up on CS2 (or CS3)
too soon, as a digital darkroom tool few of the other offerings will
give you all that CS2/3 will.
Adobe works on ACR RAW updates all the time to match new camera
manufacturers RAW individual formats which change with each offering
without regard to software compatibility. (They all need to standardize
on something like DNG)
Go to http://www.dpreview.com/news/0611/06110101adobecr36.asp or
http://www.dpreview.com/news/0610/06100601acr36beta.asp for current news
and you might find your new camera listed. If not it will be there soon.
If you don't want to spend all the $$$ on CS2 then consider PhotoShop
Elements with updated ACR (and DNG converter) >> Stay informed about: Photo editing software besides Photoshop? |
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External
Since: Feb 23, 2007
Posts: 6
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(Msg. 4) Posted: Fri Feb 23, 2007 10:42 am
Post subject: Re: Photo editing software besides Photoshop? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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> Would you care to indicate what camera you have that RAW isn't supported for?
Getting the Nikon D40... should arrive anytime now. Decided on this
kit since it accepts my 20+ year old lenses (although sacrificing the
autofocus). Almost decided on the Canon EOS 20D, but just didn't want
to spend that much on body quite yet... rather spend my money building
a new quiver of quality lenses.... market for digital bodies will only
get better & cheaper in time, but good optics will always be good and
price remain about the same.
-- Pete
On Feb 23, 9:55 am, "Thomas T. Veldhouse" <veld....DeleteThis@yahoo.com> wrote:
> windmtn_p....DeleteThis@yahoo.com <windmtn_p....DeleteThis@yahoo.com> wrote:
> > Just got a new camera and was trying to upgrade my Photoshop software
> > to CS2 to process the RAW pics. Discovered after downloading the
> > purchase that CS2 doesn't support my camera.... so I immediately
> > called to cancel the purchase. Too late... charge was in progress
> > when I called, was told to call back in the evening. Called back and
> > it took about 30 minutes of intense research (they couldn't find the
> > case #) to get information about my return. Adobe sent me forms... I
> > sent forms in and I get a response that they don't have a "return
> > case" set up... I need to call customer service AGAIN and that my
> > money wouldn't be returned for 1-2 billing cycles. Huh.
>
> > Alright... I'm done dealing with Adobe... no more of this nonsense.
> > Any other photo editing software for doing RAW images... maybe a
> > company that actually has good customer relations?
>
> Would you care to indicate what camera you have that RAW isn't supported for?
>
> It would be helpful to know this so as to give you good advice on a choice of
> software.
>
> --
> Thomas T. Veldhouse
> Key Fingerprint: D281 77A5 63EE 82C5 5E68 00E4 7868 0ADC 4EFB 39F0- Hide quoted text -
>
> - Show quoted text - >> Stay informed about: Photo editing software besides Photoshop? |
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External
Since: Mar 13, 2007
Posts: 42
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(Msg. 5) Posted: Fri Feb 23, 2007 11:04 am
Post subject: Re: Photo editing software besides Photoshop? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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windmtn_pete DeleteThis @yahoo.com wrote:
>> Would you care to indicate what camera you have that RAW isn't supported for?
>
>
> Getting the Nikon D40... should arrive anytime now. Decided on this
> kit since it accepts my 20+ year old lenses (although sacrificing the
> autofocus). Almost decided on the Canon EOS 20D, but just didn't want
> to spend that much on body quite yet... rather spend my money building
> a new quiver of quality lenses.... market for digital bodies will only
> get better & cheaper in time, but good optics will always be good and
> price remain about the same.
>
> -- Pete
>
>
>
D40, here you go, just check the ACR updates.
http://www.adobe.com/products/photoshop/cameraraw.html >> Stay informed about: Photo editing software besides Photoshop? |
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External
Since: Feb 01, 2006
Posts: 525
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(Msg. 6) Posted: Fri Feb 23, 2007 11:08 am
Post subject: Re: Photo editing software besides Photoshop? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On Feb 23, 1:42 pm, "windmtn_p...@yahoo.com" <windmtn_p... RemoveThis @yahoo.com>
wrote:
> > Would you care to indicate what camera you have that RAW isn't supported for?
>
> Getting the Nikon D40... should arrive anytime now. Decided on this
> kit since it accepts my 20+ year old lenses (although sacrificing the
> autofocus). Almost decided on the Canon EOS 20D, but just didn't want
> to spend that much on body quite yet... rather spend my money building
> a new quiver of quality lenses.... market for digital bodies will only
> get better & cheaper in time, but good optics will always be good and
> price remain about the same.
>
> -- Pete
>
> On Feb 23, 9:55 am, "Thomas T. Veldhouse" <veld... RemoveThis @yahoo.com> wrote:
>
> > windmtn_p... RemoveThis @yahoo.com <windmtn_p... RemoveThis @yahoo.com> wrote:
> > > Just got a new camera and was trying to upgrade my Photoshop software
> > > to CS2 to process the RAW pics. Discovered after downloading the
> > > purchase that CS2 doesn't support my camera.... so I immediately
> > > called to cancel the purchase. Too late... charge was in progress
> > > when I called, was told to call back in the evening. Called back and
> > > it took about 30 minutes of intense research (they couldn't find the
> > > case #) to get information about my return. Adobe sent me forms... I
> > > sent forms in and I get a response that they don't have a "return
> > > case" set up... I need to call customer service AGAIN and that my
> > > money wouldn't be returned for 1-2 billing cycles. Huh.
>
> > > Alright... I'm done dealing with Adobe... no more of this nonsense.
> > > Any other photo editing software for doing RAW images... maybe a
> > > company that actually has good customer relations?
>
> > Would you care to indicate what camera you have that RAW isn't supported for?
>
> > It would be helpful to know this so as to give you good advice on a choice of
> > software.
>
> > --
> > Thomas T. Veldhouse
> > Key Fingerprint: D281 77A5 63EE 82C5 5E68 00E4 7868 0ADC 4EFB 39F0- Hide quoted text -
>
> > - Show quoted text -
Cool your jets, brand new camera, ACR will be updated for it, takes
6-8 weeks. Nikon wants you to buy Capture NX, which isn't a bad thing.
But most folks feel they need Photoshop too. You can convert to DNG
format in the mean time, or get to know your camera by shooting jpegs.
Photoshop is still the best editor.
Tom >> Stay informed about: Photo editing software besides Photoshop? |
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External
Since: Feb 23, 2007
Posts: 6
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(Msg. 7) Posted: Fri Feb 23, 2007 11:15 am
Post subject: Re: Photo editing software besides Photoshop? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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> I'm using ufraw quite happily - and it's free.
Thanks Ray... that's precisely what I am looking for. JAlbum is like
that too... best software support I've ever experienced... ever...
great program too, and it's free. I gave a good chunk of money to
support them just because they're doing such a great job and have such
a great product.
-- Pete
On Feb 23, 11:02 am, ray <r....TakeThisOut@zianet.com> wrote:
> On Fri, 23 Feb 2007 09:22:47 -0800, windmtn_p....TakeThisOut@yahoo.com wrote:
> > Just got a new camera and was trying to upgrade my Photoshop software
> > to CS2 to process the RAW pics. Discovered after downloading the
> > purchase that CS2 doesn't support my camera.... so I immediately
> > called to cancel the purchase. Too late... charge was in progress
> > when I called, was told to call back in the evening. Called back and
> > it took about 30 minutes of intense research (they couldn't find the
> > case #) to get information about my return. Adobe sent me forms... I
> > sent forms in and I get a response that they don't have a "return
> > case" set up... I need to call customer service AGAIN and that my
> > money wouldn't be returned for 1-2 billing cycles. Huh.
>
> > Alright... I'm done dealing with Adobe... no more of this nonsense.
> > Any other photo editing software for doing RAW images... maybe a
> > company that actually has good customer relations?
>
> > -- Pete
>
> I'm using ufraw quite happily - and it's free.- Hide quoted text -
>
> - Show quoted text - >> Stay informed about: Photo editing software besides Photoshop? |
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External
Since: Feb 23, 2007
Posts: 6
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(Msg. 8) Posted: Fri Feb 23, 2007 11:24 am
Post subject: Re: Photo editing software besides Photoshop? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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> D40, here you go, just check the ACR updates.http://www.adobe.com/products/photoshop/cameraraw.html-
Well now... why didn't Adobe customer support tell me about this?
Dang... if I had only known. This is how you can tell a good company
from a bad company.... by the lack of information customer service has
about their own product.... not to mention the long complicated
process of reaching them and making returns
Sorry Adobe.. you've lost a loyal customer here.
-- Pete >> Stay informed about: Photo editing software besides Photoshop? |
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External
Since: Dec 07, 2006
Posts: 820
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(Msg. 9) Posted: Fri Feb 23, 2007 12:02 pm
Post subject: Re: Photo editing software besides Photoshop? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On Fri, 23 Feb 2007 09:22:47 -0800, windmtn_pete.TakeThisOut@yahoo.com wrote:
> Just got a new camera and was trying to upgrade my Photoshop software
> to CS2 to process the RAW pics. Discovered after downloading the
> purchase that CS2 doesn't support my camera.... so I immediately
> called to cancel the purchase. Too late... charge was in progress
> when I called, was told to call back in the evening. Called back and
> it took about 30 minutes of intense research (they couldn't find the
> case #) to get information about my return. Adobe sent me forms... I
> sent forms in and I get a response that they don't have a "return
> case" set up... I need to call customer service AGAIN and that my
> money wouldn't be returned for 1-2 billing cycles. Huh.
>
> Alright... I'm done dealing with Adobe... no more of this nonsense.
> Any other photo editing software for doing RAW images... maybe a
> company that actually has good customer relations?
>
> -- Pete
I'm using ufraw quite happily - and it's free. >> Stay informed about: Photo editing software besides Photoshop? |
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External
Since: Jul 27, 2006
Posts: 448
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(Msg. 10) Posted: Fri Feb 23, 2007 1:57 pm
Post subject: Re: Photo editing software besides Photoshop? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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windmtn_pete.DeleteThis@yahoo.com wrote:
> Just got a new camera and was trying to upgrade my Photoshop software
> to CS2 to process the RAW pics. Discovered after downloading the
> purchase that CS2 doesn't support my camera.... so I immediately
> called to cancel the purchase. Too late... charge was in progress
> when I called, was told to call back in the evening. Called back and
> it took about 30 minutes of intense research (they couldn't find the
> case #) to get information about my return. Adobe sent me forms... I
> sent forms in and I get a response that they don't have a "return
> case" set up... I need to call customer service AGAIN and that my
> money wouldn't be returned for 1-2 billing cycles. Huh.
>
> Alright... I'm done dealing with Adobe... no more of this nonsense.
> Any other photo editing software for doing RAW images... maybe a
> company that actually has good customer relations?
>
> -- Pete
>
I don't use raw, but posts in this group indicate you can get raw
conversion software independent of the editor. I use PhotoPlus for which
a raw converter plug-in might be available. It's really quite a good and
easy to use package.
Then there is Elements (unless you are so turned off Adobe). PSP is good
and I'm sure someone will mention The Gimp, I gave up on trying to use that.
Dave Cohen >> Stay informed about: Photo editing software besides Photoshop? |
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External
Since: Dec 23, 2005
Posts: 675
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(Msg. 11) Posted: Fri Feb 23, 2007 1:57 pm
Post subject: Re: Photo editing software besides Photoshop? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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windmtn_pete.TakeThisOut@yahoo.com <windmtn_pete.TakeThisOut@yahoo.com> wrote:
> Just got a new camera and was trying to upgrade my Photoshop software
> to CS2 to process the RAW pics. Discovered after downloading the
> purchase that CS2 doesn't support my camera.... so I immediately
> called to cancel the purchase. Too late... charge was in progress
> when I called, was told to call back in the evening. Called back and
> it took about 30 minutes of intense research (they couldn't find the
> case #) to get information about my return. Adobe sent me forms... I
> sent forms in and I get a response that they don't have a "return
> case" set up... I need to call customer service AGAIN and that my
> money wouldn't be returned for 1-2 billing cycles. Huh.
>
> Alright... I'm done dealing with Adobe... no more of this nonsense.
> Any other photo editing software for doing RAW images... maybe a
> company that actually has good customer relations?
>
Would you care to indicate what camera you have that RAW isn't supported for?
It would be helpful to know this so as to give you good advice on a choice of
software.
--
Thomas T. Veldhouse
Key Fingerprint: D281 77A5 63EE 82C5 5E68 00E4 7868 0ADC 4EFB 39F0 >> Stay informed about: Photo editing software besides Photoshop? |
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External
Since: Oct 27, 2006
Posts: 64
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(Msg. 12) Posted: Fri Feb 23, 2007 2:05 pm
Post subject: Re: Photo editing software besides Photoshop? [Login to view extended thread Info.]
Imported from groups: per prev. post (more info?)
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External
Since: Dec 04, 2006
Posts: 145
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(Msg. 13) Posted: Fri Feb 23, 2007 5:57 pm
Post subject: Re: Photo editing software besides Photoshop? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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? <windmtn_pete RemoveThis @yahoo.com> ?????? ??? ??????
news:1172251367.066599.213840@h3g2000cwc.googlegroups.com...
> Just got a new camera and was trying to upgrade my Photoshop software
> to CS2 to process the RAW pics. Discovered after downloading the
> purchase that CS2 doesn't support my camera.... so I immediately
> called to cancel the purchase. Too late... charge was in progress
> when I called, was told to call back in the evening. Called back and
> it took about 30 minutes of intense research (they couldn't find the
> case #) to get information about my return. Adobe sent me forms... I
> sent forms in and I get a response that they don't have a "return
> case" set up... I need to call customer service AGAIN and that my
> money wouldn't be returned for 1-2 billing cycles. Huh.
>
> Alright... I'm done dealing with Adobe... no more of this nonsense.
> Any other photo editing software for doing RAW images... maybe a
> company that actually has good customer relations?
>
<Sigh>The same happened to me...I am running win2k and bought age of empires
3...on the package was printed "windows XP"and didn't work of course...got a
full refund, although I had opened the package...Then bought pinnacle video
studio...also didn't support win 2k...no refund.Hopefully my firewire card
came with ulead studio.
I'd recommend you pinnacle studio-it costs 50 euros, and, is, like elements.
--
Tzortzakakis Dimitrios
major in electrical engineering
mechanized infantry reservist
dimtzort AT otenet DOT gr >> Stay informed about: Photo editing software besides Photoshop? |
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External
Since: Jan 05, 2007
Posts: 95
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(Msg. 14) Posted: Sat Feb 24, 2007 3:40 am
Post subject: Re: Photo editing software besides Photoshop? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On 23 Feb 2007 11:24:38 -0800, "windmtn_pete@yahoo.com"
<windmtn_pete.RemoveThis@yahoo.com> wrote:
>> D40, here you go, just check the ACR updates.http://www.adobe.com/products/photoshop/cameraraw.html-
>
>
>Well now... why didn't Adobe customer support tell me about this?
>Dang... if I had only known. This is how you can tell a good company
>from a bad company.... by the lack of information customer service has
>about their own product.... not to mention the long complicated
>process of reaching them and making returns
Because customer support is not tech support. They're just clerks.
>
>Sorry Adobe.. you've lost a loyal customer here.
Why? Because you didn't ask here first?
>
>-- Pete
>
>
> >> Stay informed about: Photo editing software besides Photoshop? |
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External
Since: Jan 05, 2007
Posts: 95
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(Msg. 15) Posted: Sat Feb 24, 2007 3:42 am
Post subject: Re: Photo editing software besides Photoshop? [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On Fri, 23 Feb 2007 10:09:09 -0800, Savageduck <savageduck RemoveThis @savage.net>
wrote:
>windmtn_pete@yahoo.com wrote:
>> Just got a new camera and was trying to upgrade my Photoshop software
>> to CS2 to process the RAW pics. Discovered after downloading the
>> purchase that CS2 doesn't support my camera.... so I immediately
>> called to cancel the purchase. Too late... charge was in progress
>> when I called, was told to call back in the evening. Called back and
>> it took about 30 minutes of intense research (they couldn't find the
>> case #) to get information about my return. Adobe sent me forms... I
>> sent forms in and I get a response that they don't have a "return
>> case" set up... I need to call customer service AGAIN and that my
>> money wouldn't be returned for 1-2 billing cycles. Huh.
>>
>> Alright... I'm done dealing with Adobe... no more of this nonsense.
>> Any other photo editing software for doing RAW images... maybe a
>> company that actually has good customer relations?
>>
>> -- Pete
>>
>As ugly as your experience has been, I wouldn't give up on CS2 (or CS3)
>too soon, as a digital darkroom tool few of the other offerings will
>give you all that CS2/3 will.
>Adobe works on ACR RAW updates all the time to match new camera
>manufacturers RAW individual formats which change with each offering
>without regard to software compatibility. (They all need to standardize
>on something like DNG)
>Go to http://www.dpreview.com/news/0611/06110101adobecr36.asp or
>http://www.dpreview.com/news/0610/06100601acr36beta.asp for current news
>and you might find your new camera listed. If not it will be there soon.
>
>If you don't want to spend all the $$$ on CS2 then consider PhotoShop
>Elements with updated ACR (and DNG converter)
I think you'll find that virtually all the raw processing software
takes some time to catch up, not just Adobe. >> Stay informed about: Photo editing software besides Photoshop? |
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